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FAQ

FAQ’s

Frequently Asked Questions

FAQ of Four Diamond Paws:
These frequently asked questions will hopefully answer most of your inquiries, however if you require any further information please contact us

Will I meet the Pet Sitter in advance?

Does the Pet Sitter stay with my pet all the time?

What does the Pet Sitter do whilst I am away?What areas do you cover?

Am I insured if the Pet Sitter breaks any of my belongings?

Will the Pet Sitter share the house with one of my relatives?

Does the Pet Sitter provide the Pet Food?

Do we provide food for the Pet Sitter or cover mileage expenses?

Do you provide pet care for puppies?

How long does a pet care assignment last for?

What is included in cat feeding visits?

My dog is old and does not walk very fast, will Four Diamond Paws stay with my dog for the remainder of the time?

Will the Pet Sitter let my dog off the lead during a walk?

I have three dogs, will they be walked at once?

Will you walk my dog together with someone else’s dog?

What happens in an emergency?

Will the Pet Sitter administer medicine to my pet?

How does the pet care process work?

How much are your costs?

Can I pay by cheque?

Will my personal data remain safe?

Does Four Diamond Paws cover Bank Holidays?

Home Sitting and Pet Sitting FAQ

Q    Will I meet the Pet Sitter in advance?
A     Yes, a pre-assignment meeting will be held at your home to provide you with the opportunity to meet your Pet Sitter in person, also to ensure both parties are happy.
The assignment form will help the Pet Sitter better understand your requirements.
We also encourage  the opportunity for the Sitter to meet your pet before the assignment.

 

Q     Does the Pet Sitter stay with my pet all the time?
A     Unless you specify 24 hour care, the Pet Sitter will be able to leave the property,   however during a day care assignment, your pet will not be left unattended for longer than four hours.

 

Q     What does the Pet Sitter do whilst I am away?
A     Your Pet Sitter will undertake pet care duties as agreed during the pre-assignment meeting.     If your dog has a “toilet accident” or your cat brings a “gift” home, the Pet Sitter will take care of adequate disposal and cleaning in these circumstances.

Cleaning your home does not form part of the standard pet care agreement. Home care and garden maintenance duties are also available at an additional cost and must be agreed prior to the assignment commencing date.

During a full day care assignment, the Pet Sitter will normally take three hours break in the morning and separately three hours in the afternoon outside your home.  Your dog would be walked outside this period.

In case of long term bookings, your Pet Sitter can collect your post, move your bins, alternate lights and water your indoor plants at your request.
The pet sitter will walk/feed your dog to simulate a familiar routine that your pet is used to.

Q     What areas do you cover?
A      We cover Kettering and surrounding villages.  If you live more than 5 miles radius from Kettering please contact us via the online inquiry form or call us on 07793 709 984.

 

Q     Will the Pet Sitter share the house with my relatives?
A      No, the Pet Sitter is not responsible for the care of people, only to look after your home and pet.
If you share the keys with a third party other than the Pet Sitter, you will need to notify the Pet Sitter,  to respect his/her privacy during the assignment and you will need to ensure that any third party can and will secure the house once they leave.  For security and personal safety reasons Four Diamond Paws will not accept assignments to visit pet whilst there are people staying in the house unless under special circumstances i.e. broken leg, etc.  

The Pet Sitter will be notified in advance if there are any security cameras and/or recording devices at the property for privacy reasons.  The Pet Sitter will not be responsible for porter services of any friends, relatives or contractors that may visit the property during any assignment.

Four Diamond Paws will not accept responsibility for costs incurred in waiting for maintenance contractors, unless keyholding services have been previously agreed with the Pet Sitter.

 

Q     Does the Pet Sitter provide the Pet Food?
A      No, the pet owner is responsible for providing the pet food/treats, cleaning materials and medicines if any required.

Q     Do we provide food for the Pet Sitter or pay mileage expenses?
A      No, the Pet Sitter is responsible for providing his/her own food and personal toiletries. Mileage costs are already covered under the pet care fee based on 5 miles radius.  However, longer distances will be agreed prior to the assignment.

Q     Do you provide pet care for puppies?
A      Four Diamond Paws may decline an assignment to care for puppies that are not yet house trained.  However, the Pet Sitter will endeavour to take on puppies of any age, subject to a pre-assessment home visit.

 

Q      How long does a pet care assignment last for?
A      An assignment can be a 20 minutes visit to feed your cat or up to an hour to walk your dog.  House security visits  duration will vary from size of property.

Assignment frequency may be on a one off basis, one day, one week or one month.
The length of the assignment is to suit your needs.
In case of long term cat feeding assignments, minimum requirement for your cat would be one visit per day, two visits per day are recommended.

Q     What is included in cat feeding visits?
A      Your Pet Sitter will feed your cat, change the litter if your cat is housebound, providing company and play with your cat, for a minimum of 20 minutes.

 

Q      My dog is old and does not walk fast, will the Pet Sitter stay with my dog for the remainder of the time?
A       The Pet Sitter will play and entertain your dog for the remainder of the hour, providing company and adequate care to suit your dog.

 

Q      Will the Pet Sitter let my dog off the lead during a walk?
A       No, for the safety of your dog and others, your dog will remain on the lead whilst in public.

 

Q       I have three dogs, will they be walked at once?
A        Subject to the dog’s strength and size, your dogs may be walked at the same time.  However, there may be times where your dogs may be walked separately to ensure they are equally provided with a quality walk.  Should separate walks be necessary, an addition fee applies.

Q        Will you walk my dog together with someone else’s dog?
A         An assessment will be made if dogs can be mixed together, however the pet sitter will endeavour to walk your dog on its own.  Four Diamond Paws specializes in one-two-one basis walks.  Generally, only dogs from same household will be walked together to ensure better quality attention per dog.

 

Q       What happens in an emergency?
A          Your Pet Sitter may be able to take on an urgent booking  at short notice, subject to availability.
If the emergency occurs during an assignment, you will be notified immediately and Your Pet Sitter will take your pet to your preferred Vet.  However, in case of critical urgency, a closer Vet may be available sooner, with prior consent of owner.
Your pet will not be left unattended unless the Vet has declared it is safe to do so.

 

Q        Will the Pet Sitter administer medicine to my pet?
A         Four Diamond Paws cannot be responsible for administering medicine to pets.  However, should any medication be necessary, the owner will give consent and accept responsibility for such administration.

The Pet Sitter is not a qualified pet Nurse or Vet.   Each case is assessed according to individual circumstances and the pet owner accepts the risk.

Q        How does the pet care process work?
A         Upon contacting Four Diamond Paws, your Pet Sitter will arrange  a pre-assessment home visit at your convenience.

Following the assessment, if you are happy to proceed, you pay a deposit to secure your booking.  A week prior to the assignment start date, your Pet Sitter will return to collect keys and to collect remaining balance which is paid in full.

Your keys will be returned to you upon the assignment.  However, free keyholding services are available for regular bookings and keys are locked away when not in use.

 

Q        How much are your costs?
A        Our costs start from £8 for cat feeding and £9 for dog walking, no extra charge for weekends.  Please check out our Sitting Prices page for more information.

Q        Can I pay by cheque?
A        Yes, however the cheque must clear at least two days prior to assignment date.
Cheque is payable to “Four Diamond Paws”.

Q      Will my personal data remain safe?
A       Yes, Four Diamond Paws respects clients’ privacy.  Pet owner’s personal details will not be passed on to third party organisations and will not be used for spam mail shots.

Q        Does Four Diamond Paws cover Bank Holidays?
A         Yes, pet care services are available to Kettering area during Bank Holidays for an extra cost and subject to availability on a first come first served basis.