Payment Terms and Conditions

These are our payment terms which constitutes Terms of Business:

  1. General
  2. Our Agreement
  3. Payment
  4. Rules of Employment
  5. Insurance
  6. Miscellaneous



  • The commissioning of the Company Four Diamond Paws by the Client is to carry out House Sitting, Dog Walking or Cat feeding assignments, whether verbally or in writing constitutes acceptance of these Terms of business.
  • The Company is to treat all data about Clients, prospective Clients as strictly confidential and not to forward Client data to third parties unless all parties agree otherwise.

Our Agreement

  • The Company agrees to supply Home Sitting or pet related services in accordance with a brief provided by the Client, which may include the care of pets owned by the Client; and the maintenance of the house, garden plants and lawns subject to services agreed by both parties.


  • The Client agrees to secure their booking with a non-refundable deposit of £10 or 10%, whichever the greater following a meeting with their Pet Sitter as per current payment terms.
  • The Client agrees to settle the balance payment for such services 2 days prior to the assignment start date.
  • The Client agrees that payment in cheque must allow sufficient time for payment to clear at least 2 days prior to the commencement of assignment.
  • For long term or ongoing assignments, invoicing of fees may be set up on a monthly basis.  However a higher deposit will be required and invoices must be paid in full within 7 days of issue date.
  • In respect of monthly sitting prices invoicing, such terms must be agreed in advance with Four Diamond Paws.
  • If payment is not received in accordance with these terms of business, the Company is not obliged to honour any previously agreed terms.
  • The Company reserves the right to charge higher fees for Bank Holidays and emergency services.  Wherever practicable, such fees will be previously agreed with the Client as per described payment terms.

Rules of Employment

  • Your Four Diamond Paws Sitters are employees of the Company and all instructions to them must come from, or with approval of, the Company Management.  The Client will always meet the Sitter prior to assignment commencing.


  • The Company will ensure the integrity and suitability of your Pet Sitter for every assignment.  All Pet Sitters are covered with Public Liability Insurance to assure the Client with peace of mind.
  • The Company’s insurance cover, is only valid when Four Diamond Paws Pet Sitter is working on an assignment from the Company and for the duration and times of the selected service.
  • It is agreed that it is the Clients responsibility to adequately insure the property, its contents and any pets with a reputable insurer, and such insurance shall continue for the duration of this agreement.
  • The Company cannot accept any liability for the loss or injury to any pet.
  • The Company cannot accept any liability for the loss or damage to Client’s property during scheduled house security visits.  Home security visits are deemed as a deterrent not as liability for the Client’s property.
  • The Client must ensure that the property is adequately secure at all times.


  • Where non standard services are involved, i.e. greenhouses, indoor plant collections and garden maintenance etc, charges will be made according to the level of skill required.  Estimates may be provided by telephone and detailed quotation in person or in writing.
  • Payment terms for sitting prices agreed between Pet Sitter and the Client are to be agreed annually or on a regular basis if deemed necessary.
  • It is agreed with the Client, the Pet Sitter may wish to have the companionship of their partner during an assignment.  This will be to no extra expense to the Client, the partner will be Police checked, insured and vetted by Four Diamond Paws in the same strict manner as will the Pet Sitter.
  • The Company reserves the right to amend these payment Terms of Business without notification to the Client.
  • The Company agrees that home sitting and pet related fees already covers mileage(5 miles radius) and Pet Sitter personal expenses, to include food and personal toiletries.
  • The Client agrees that all pet food and pet medicines are to be provided by the Client.
  • The Company reiterates that Four Diamond Paws Pet Sitter is not to replace a Vet and pet related advice is based on a personal opinion, it does not constitute as appropriate Veterinary advice.
  • The Client is responsible for ensuring that both their house and its environment, not the work expected of the Pet Sitter, present any avoidable or likely risks recognised by the Health and Safety Executive.
  • The Company reserves the right to refuse to accept any assignment which would result in putting a pet or animal at risk.
  • It is the responsibility of the Client to ensure that the Pet Sitter has received a brief according to pet needs and in accordance with the Client’s expectations
  • Sitting prices may vary at the discretion of the Company based on customer requirements, distance and increased workload.
  • Sitting prices disclosed online are for guide purposes only.